Privacy Policy, Shipping and Returns

SHIPPING:

All orders are shipped within 3 business days of purchase. Orders are tracked unless sent as a letter/large letter.

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RETURNS:

Return requests must be communicated via email to sisterjobangles(at)gmail.com, by phone or via the contact form on this website within 3 days of receipt of your order.

Refunds are given for damaged or faulty goods only. Refunds are not issued for change of mind. Garment sizes are stipulated in listings, and if in doubt, please request further clarification before purchase. In the case a garment is the incorrect size, exchanges or credits are issued. There will not be refunds issued for incorrect sizing.

Sister Jo Bangles goods include some minor variations to stitching, seams, dyes and edges as this is the aesthetic. Workmanship is however guaranteed. All garments are prewashed and tested for quality, laundering and wear. If you believe a garment is substandard in terms of workmanship, please contact me within 3 days of receipt of garment. Garments which have obviously been worn and damaged cannot be returned for either credit or refund.

Goods which are accepted for return must be shipped back within 10 working days of agreement. Please note that original shipping costs cannot be refunded, but your return shipping costs will be reimbursed on proof on shipping cost being provided, ie: post office receipt.

Once your products have been received and deemed to be in original condition a refund may be issued. If products are not received in original condition your request for a refund may be declined and the item retained.

Please direct any enquiries regarding these policies to Jo at sisterjobangles@gmail.com

PRIVACY POLICIES

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Jo Hilder, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sisterjobangles@gmail.com. Alternately, you may mail me at Shop 9B, Green Point Shopping Centre, Green Point, NSW, Australia 2251.

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